Frequently Asked Questions
What is the address for the boat landing so I can put it in my GPS?
What is your cancellation policy?
If you cancel less than 30 days prior to your cruise date, $50 per person is not refunded. If you cancel less than 72 hours before your cruise, you will receive a 50% refund of your fare. If you cancel less than 24 hours prior to your cruise date, no refund is available. We do allow customers to change their cruise date, based on availability, with no upcharge.
How far out should I make reservations?
We recommend making reservations as soon as you know you want to cruise on the Twilight. Our cruises sell-out quite often, especially in the fall, and if you don’t make your reservations early enough, you could be left out. If you are trying to make last minute travel plans, I would recommend calling our office to check availability.
What does your price include?
Your two-day overnight cruise fare includes all meals, overnight accommodation, entertainment, narration, complimentary shuttle service around the Port of Dubuque, and tickets to the National Mississippi River Museum. The one-day cruise fare includes breakfast, snacks, full lunch, entertainment and narration. A $2.00 per person ticketing fee is added to each reservation. Gratuity is not included and is left to passenger discretion.
Does the boat sail in inclement weather?
We sail rain or shine. In the event of severe weather or dangerous river conditions, it is up to the captain of the boat to make that decision. There are times where storms can roll through the river valley and can cause a cruise to be delayed, but that is usually only for a short amount of time. If the situation exists where we are unable to cruise, we will notify our passengers as soon as possible. In the event we should have to cancel a cruise due to weather or other unforeseen circumstance, we will offer a full refund or option to reschedule.
Do you have a dress code?
We do not have a dress code. We encourage everyone to dress in comfortable and casual clothes. Sensible rubber-soled shoes are most appropriate. Boating is an outdoor activity. While on-board, you may encounter occurrences such as rocking/swaying motion, water on the decks, inclement weather and other outdoor discomforts such as insects, soot and soil.
Are you handicapped accessible?
Individuals with walking disabilities are welcome to sit on the first deck of the boat. Each deck offers the same views, experience, and ambiance however, because main deck seating requires no stairs, it is the most convenient spot for passengers with mobility issues. All of the meals, entertainment, narration, and sites can be experienced on the main deck. The restrooms and gift shop are also conveniently located on the first floor.
Will a wheelchair fit on board the boat?
Individuals in wheelchairs will be assisted on an off the boat with the help of our staff and are able to access the indoor and outdoor decks. Wheelchairs can be stowed out of way once on board, or can be stationed up to your assigned table at the individual’s request. Wheelchairs will not fit in the doorway of the restroom however it is only a few steps into the restroom and a stall. Handicapped stalls with grab bars are also available in each restroom.
Are electric scooters allowed on the boat?
If an individual is able to use another walking assistant such as a wheelchair, walker, or cane we recommend bringing one to use aboard the boat. An electric scooter can be transported up to the hotel and back on our luggage truck.
Are there handicapped accessible rooms at the Grand Harbor Resort?
The Grand Harbor Resort offers two types of handicapped rooms. One room includes a king bed, a pull out sofa, grab bars in the restroom as well as a roll-in shower. The second room has a queen bed, a pull out sofa, and extra grab bars in the restroom. If you would like to request either of these rooms, simply make a note on your online reservation form or mention it when making your telephone reservation.
Is there transportation available for those with walking disabilities around the Port of Dubuque area?
When we dock in Dubuque, Iowa in the evening, the hotel is within walking distance however, we do provide golf cart transportation for those who cannot use stairs. The next morning, a complimentary shuttle service will be available at the front door of the hotel to escort passengers around the downtown Dubuque area. Wheelchairs can be brought on board the shuttle however it cannot accommodate electric scooters. All of the sites in the downtown area are handicapped accessible as well. When given advanced notice, we will provide a vehicle with a lift when needed.
Where will we go on our cruise?
Our two-day overnight cruise departs from LeClaire IA and takes you 88 miles up the Mississippi to the City of Dubuque, IA. After a relaxing evening in Dubuque and a morning of touring the Port of Dubuque area, the Twilight will return to LeClaire. Our one-day cruises depart and return to the Port of Dubuque.
Is smoking allowed on the boat?
Yes, smoking is allowed, but only on the bottom deck aft (rear) of the boat. Smoking is not allowed anywhere on the interior cabin of the boat or at the Grand Harbor Resort Hotel.
Are drinks included with a dining cruise?
Coffee, iced tea, lemonade, hot tea and water are included with all dining cruises. A cash bar is available on the third deck for the purchase of soft drinks and alcoholic beverages. Your server will be happy to visit the bar for you if you are unable to reach the third deck.
Where do we park?
There is a free parking lot right in front of our boat dock in LeClaire. For the cruises departing from Dubuque, there is ample public parking at the Port of Dubuque.
Are there nearby hotels that we can stay in?
Yes, there are quite a few hotels for you to choose from. Click here for more information on hotels in the area.
What are your office hours?
Our business office is open Monday through Friday, 8:00am to 5:00pm, Saturdays 9am to 12:00pm and limited hours on Sunday mornings April-October. November to March we are open Monday-Friday 8:00am to 4:00pm.
Do you offer any discounts or coupons?
The best way to receive special deals for the Riverboat Twilight is to sign up to receive our EBlast newsletter or like us on Facebook. We send special deals specifically to these two groups. Click here for special discounts for groups.
I am on my way for my cruise, but am running late. Can you hold the boat for me?
The short answer is no. Every cruise has a stated boarding time and departure time. You can board the boat at any time during this window. It is our goal that every one of our cruises leave at its scheduled departure time. There are extenuating circumstances that sometimes arise and in those cases that are deemed to be outside the control of a large number of our guests, departure will be held for up to 10 minutes. Unfortunately, once those 10 minutes have been exhausted, the boat will depart. We do encourage you to call if you are running late and we can give you further directions. We urge you to arrive early and to leave plenty of time for traffic and parking. Per our reservation policy, any reservation not cancelled outside of 24 hours prior to the cruise is not eligible for any refund.
Can you accommodate special dietary requests?
We are best prepared when you notify us in advance of any special dietary need. Our chef can accommodate many special diets including diabetic, vegan, vegetarian, gluten free and lactose intolerant when given at least 48 hours’ notice. We cannot guarantee the availability of particular foods once the boat has left the dock. See our complete policy here.