Covid 19 & Our 2020 Cruise Schedule

The Riverboat Twilight stresses to all members of our community, including those who are traveling to our area to follow standard precautions to help prevent the spread of the virus.  Those precautions include:

• Wash hands with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer that contains 60-95% alcohol when water and soap is not available.
• Avoid touching your eyes, nose, and mouth with unwashed hands.
• Stay home if you are sick and go see your doctor if you develop symptoms.
• Clean and disinfect objects and surfaces that have been touched such as counters, doorknobs, toilets, phones, etc.)
• Cover nose and mouth when coughing and sneezing with a tissue, immediately dispose of the tissue and wash your hands for at least 20 seconds.

Our Commitment to Cleanliness

For the past several weeks, we have implemented an enhanced cleaning process. While the cleaning process of our boarding facility and vessel has always been robust, we have taken steps to invest in recommended disinfectants and will continue to evaluate our cleaning procedures.

• Frequently touched surfaces on our boarding facility, vessel and offices such as door knobs, handles, ticket counters, and hand rails will be wiped down with disinfectant on a recurrent basis. We are reinforcing training procedures to ensure cleaning processes are conducted properly by our employees.
• Hand sanitizer is available at our ticket window and numerous places aboard the vessel for passengers and employees to utilize.
• The Riverboat Twilight requests passengers and employees to respect and adhere to social distancing while in our facilities, standing in line to board and on board our vessels.
• CDC recommendations regarding the wearing of Facemasks can be found here.
• If any Riverboat Twilight customer experiences flu-like symptoms when they are scheduled to be on a cruise, we please ask you to contact us. We will be happy to reschedule your cruise to any time in the future with no rescheduling fee.  All you have to do is contact our office at 800-331-1467 or via email at info@riverboattwilight.com
• If you are not feeling well or have been identified as “particularly at risk” for contracting the Coronavirus or other communicable illness, we ask that you join us another time.

For more information: 

https://www.cdc.gov/coronavirus/2019-nCoV/index.html

CDC’s Recommendations:  https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover.html External Link

CDC’s Use of Cloth Face Coverings to Help Slow the Spread of COVID-19: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html

Riverboat Twilight understands our customer concerns and are diligently working to accommodate changes or cancellations to existing 2020 cruise reservations during this pandemic.

‘Wait and See’ is our current policy. This situation remains very fluid and your cruise date may not be impacted.

However, should you wish to cancel your cruise reservation, we will be offering a 100% credit for your cruise purchase with no expiration date. We will also allow Gift Certificates to be transferred to another party or used on another similar trip in the future.