Riverboat Twilight – Frequently Asked Questions ( FAQs )
Where will we go on our cruise?
What does per person double or single occupancy mean?
What is the address for the boat landing so I can put it in my GPS?
Please use 197 Front St., LeClaire IA 52753 or use this link – Riverboat Twilight Dock.
Use 400 E 3rd St, Dubuque, IA 52001 or use this link – Port of Dubuque.
What is your cancellation policy?
Two-day cruises: Less than 30 days’ notice of cancellation: $100 /person not refunded. – Less than 72 hours: 50% refund. – Less than 24 hours’ notice, no shows or late arrivals no refunds. If your plans change prior to 72 hours before departure we may allow you to reschedule, based upon availability. An inconvenience fee of up to 50% of the cruise value may be charged for passengers who fail to show up for their scheduled cruise.
One day cruises: Less than 30 days’ notice of cancellation: $50 /person not refunded. – Less than 72 hours: 50% refund. – Less than 24 hours’ notice, no shows or late arrivals no refunds. If your plans change prior to 72 hours before departure we may allow you to reschedule, based upon availability. An inconvenience fee of up to 50% of the cruise value may be charge for passengers who fail to show up for their scheduled cruise.
All other cruises: Less than 24 hours’ notice, No-shows or late arrivals – No Refund.
In the event of a global pandemic or other crisis beyond our control, we reserve the right to issue gift certificates in place of cash refunds.
How far out should I make reservations?
What does your price include?
Your two-day overnight cruise fare includes all meals, overnight accommodation, entertainment, narration, complimentary shuttle service around the Port of Dubuque, and tickets to the National Mississippi River Museum. The one-day cruise fare includes breakfast, snacks, full lunch, entertainment and narration. A $5.00 per person ticketing fee is added to each reservation. Gratuity is not included and is left to passenger discretion.
Do you allow pets onboard?
Do you allow pets onboard? I am sorry, but only properly trained service animals are allowed on board. The ADA requirements regarding service animals can be found here
Does the boat sail in inclement weather?
Do you have a dress code?
Are you handicapped accessible?
Individuals with walking disabilities are welcome to sit on the first deck of the boat. Each deck offers the same views, experience, and ambiance however, because main deck seating requires no stairs, it is the most convenient spot for passengers with mobility issues. All of the meals, entertainment, narration, and sites can be experienced on the main deck. The restrooms and gift shop are also conveniently located on the first floor.
Will a wheelchair fit on board the boat?
Individuals in wheelchairs will be assisted on an off the boat with the help of our staff and are able to access the indoor and outdoor main deck. Wheelchairs can be stowed out of way once on board, or can be stationed up to your assigned table at the individual’s request. Wheelchairs will not fit in the doorway of the restroom however it is only a few steps into the restroom and a stall. Handicapped stalls with grab bars are also available in each restroom.
Are electric scooters allowed on the boat?
We are sorry, but scooters are not allowed on board. Please plan to bring another walking assistant such as a wheelchair, walker, or cane to use aboard the boat. For our overnight guests, an electric scooter can be transported up to the hotel and back with your luggage and will be waiting for you at the boat dock.
Are there handicapped accessible rooms at the Grand Harbor Resort?
The Grand Harbor Resort offers two types of handicapped rooms. One room includes a king bed, a pull out sofa, grab bars in the restroom as well as a roll-in shower. The second room has a queen bed, a pull out sofa, and extra grab bars in the restroom. If you would like to request either of these rooms, simply make a note on your online reservation form or mention it when making your telephone reservation.
Is there transportation available for those with walking disabilities around the Port of Dubuque area?
When we dock in Dubuque, Iowa in the evening, the hotel is within walking distance however, we do provide golf cart transportation for those who cannot use stairs. The next morning, a complimentary shuttle service will be available at the front door of the hotel to escort passengers around the downtown Dubuque area. Wheelchairs can be brought on board the shuttle however it cannot accommodate electric scooters. All of the sites in the downtown area are handicapped accessible as well. When given advanced notice, we will provide a vehicle with a lift when needed.
Is smoking allowed on the boat?
Are drinks included with a dining cruise?
Where do we park?
Are there nearby hotels that we can stay in?
What are your office hours?
Our business office is open Monday through Friday, 8:00am to 5:00pm. Sunday mornings May-October. November to March we are open Monday-Friday 8:00am to 4:00pm.
Do you offer any discounts or coupons?
I am on my way for my cruise, but am running late. Can you hold the boat for me?
Can you accommodate special dietary requests?
When notified at least 7 days in advance we can accommodate Vegan, Vegetarian, Gluten Free, Diabetic and Lactose Intolerant dietary needs. We encourage anyone with special dietary needs to read our complete policy here. Any questions? 800-331-1467
Would the Riverboat Twilight be willing to donate to my organization's event?
The Riverboat Twilight donates thousands of dollars each year to various organizations in the Quad City and Dubuque areas and beyond. We strive to help non-profit organizations meet their mission and improve quality of life in our communities. Each year we receive a large amount of donation requests and cannot afford to fulfill all of them. If you would like to request a donation, you must send an email that includes information on the event and where to send the donation. No phone calls please. All requests are looked over and the donations are sent via email if they are approved. If your donation is not received within 2 weeks, we regrettably are unable to donate.
Email requests to: Info@riverboattwilight.com
If you prefer to mail your information –
P.O. Box 172
Scales Mound, IL 61075