Terms and Conditions

TWO DAY CRUISES:
Less than 30 days’ notice of cancellation: $100 /person not refunded. – Less than 5 Days: 50% refund. – Less than 24 hours’ notice, no shows or late arrivals no refunds.

ONE DAY CRUISES:
Less than 30 days’ notice of cancellation: $50 /person not refunded. – Less than 5 Days: 50% refund. – Less than 24 hours’ notice, no shows or late arrivals no refunds.

ALL OTHER CRUISES – Less than 24 hours’ notice, No-shows or late arrivals – No Refund.

In the event of a global pandemic or other crisis beyond our control, we reserve the right to issue gift certificates in place of cash refunds.

TRIP PROTECTION

Trip Protection will guarantee you a full refund of the ticket price (minus the trip protection fee) up to 24 hours prior to the trip. Those who do not purchase trip protection adhere to our standard cancellation policy. No call, no shows, or late arrivals do not receive a refund.

The Riverboat Twilight will make every accommodation possible to stay on schedule, however, will not be responsible for cruise delays that are beyond their control. It is agreed that River Cruises shall bear no responsibility for inclement weather or waterway restrictions.

During the cruise the Captain shall have absolute authority to:

1) Terminate the cruise at any time for considerations of safety for either the vessel, its passengers or crew.

2) Refuse the service of alcoholic beverages to any persons onboard the vessel at any time.

3) Determine all matters relating to the safe navigation of the vessel

4) select a different point of embarkation or disembarkation of the vessel passengers if deemed reasonably necessary due to an inability of the vessel to utilize its customary dock. No food or alcohol is to be brought aboard the vessel unless otherwise agreed upon with River Cruises.

River Cruises reserves the right to cancel any cruise, change schedules or routes, and substitute vessels without prior notice. Cruises may be abbreviated, altered, or cancelled, if, in the judgement of the Captain, conditions are not conducive to safe operations.

Cruises will only be suspended due to a medical emergency in which case, an ambulance will be called to assist the ticket holder and/or their guest. Any other cruise suspensions will be done so at the discretion of the Captain. Any ground transportation, outside of normal cruise operations, will be at the cost, risk, and coordination of the ticket holder and/or their guest.

Ticket holders and their guests voluntarily assume all risk and danger incidental to boating whether known or unknown. Contract holders and their guests acknowledge that management assumes no responsibility for accidents, personal injury or loss, or damage to property, regardless of their cause.

Passengers, who by their actions, endanger themselves, other passengers, crew members, or the vessel, or who violate the USCG SSA (H.R. 6866) will be subject to removal from the vessel and/or arrest.