Terms and Conditions
TWO DAY CRUISES:
Less than 30 days’ notice of cancellation: $100 /person not refunded. – Less than 72 hours: 50% refund. – Less than 24 hours’ notice, no shows or late arrivals no refunds. If your plans change prior to 72 hours before departure we may allow you to reschedule, based upon availability. An inconvenience fee of up to 50% of the cruise value may be charged for passengers who fail to show up for their scheduled cruise.
ONE DAY CRUISES:
Less than 30 days’ notice of cancellation: $25 /person not refunded. – Less than 72 hours: 50% refund. – Less than 24 hours’ notice, no shows or late arrivals no refunds. If your plans change prior to 72 hours before departure we may allow you to reschedule, based upon availability. An inconvenience fee of up to 50% of the cruise value may be charge for passengers who fail to show up for their scheduled cruise.
ALL OTHER CRUISES – Less than 24 hours’ notice, No-shows or late arrivals – No Refund.
In the event of a global pandemic or other crisis beyond our control, we reserve the right to issue gift certificates in place of cash refunds.
If you are not vaccinated, we strongly encourage you to do so, however, at this time the Riverboat Twilight does not ask for proof of vaccination. The CDC recommends you wear a mask indoors whether or not you are vaccinated, however, we are not currently under any State or Federal Mask mandates. Thankfully the Twilight offers ample indoor and outdoor seating on all three decks and plenty of fresh air. While the Twilight is not currently under any capacity restrictions, we have chosen to operate at 80% capacity or lower on most cruises. If you are not yet comfortable in a setting with other un-masked individuals we will gladly reschedule you to a later date.
Please be prepared to have a mask with you in the event any on-shore locations require them. We will continue to maintain our increased sanitization efforts of the TWILIGHT and our boarding facilities, and we continue to provide hand sanitizer aboard the boat and employ a strong air purifier that uses UVC lighting that has been proven to destroy viruses and other bacteria.
For the safety of our passengers and crew and to maintain proper cleanliness, we have implemented the following guidelines for parents of children under the age of 14. While onboard the vessel and when making use of our food and beverages services, children must be accompanied by an adult at all times. With your cooperation and understanding, we will be able to continue to offer a safe and enjoyable experience for everyone.
The Riverboat Twilight will make every accommodation possible to stay on schedule, however, will not be responsible for cruise delays that are beyond their control. It is agreed that River Cruises shall bear no responsibility for inclement weather or waterway restrictions.
During the cruise the Captain shall have absolute authority to:
1) Terminate the cruise at any time for considerations of safety for either the vessel, its passengers or crew.
2) Refuse the service of alcoholic beverages to any persons onboard the vessel at any time.
3) Determine all matters relating to the safe navigation of the vessel
4) select a different point of embarkation or disembarkation of the vessel passengers if deemed reasonably necessary due to an inability of the vessel to utilize its customary dock. No food or alcohol is to be brought aboard the vessel unless otherwise agreed upon with River Cruises.
River Cruises reserves the right to cancel any cruise, change schedules or routes and substitute vessel without prior notice. Cruises may be abbreviated, altered or cancelled, if in the judgement of the Captain, conditions are not conducive to the safe operations. Passengers, who by their actions, endanger themselves, other passengers, crew members, or the vessel, will be subject to arrest.
Ticket holders and their guests voluntarily assume all risk and danger incidental to boating whether known or unknown. Contract holder and their guests acknowledge that management assumes no responsibility for accidents, personal injury and loss or damage to property, regardless of their cause.